ACTION 8 UPDATE: Verizon customers affected by outage to receive credit

ACTION 8 UPDATE: Verizon says it’s offering a $20 credit to customers affected by a widespread service outage on Wednesday, January 14.

CBS News reports that to appease frustrated subscribers, the wireless provider said it’s giving those customers a $20 credit.

“Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves,” Verizon said in a statement to CBS News. “To help provide some relief to those affected, we are giving customers a $20 account credit that can be easily redeemed by logging into the myVerizon app to accept. On average, this covers multiple days of service. Our business customers will be contacted directly about their credits.”

Verizon added that the “credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging our customers’ time and showing that this matters to us.”

CBS News reported that some Verizon customers across the U.S. had reported service outages, with many saying that their devices were limited to SOS calls. Verizon says the outage has since been resolved.

According to Downdetector, which tracks problems, more than 180,000 users reported outages at one point. Outages were reported from New York to California, according to complaints posted on the website and social media.

Issues were reported in Alabama as well.

Some T-Mobile users have also reported outages but a T-Mobile spokesperson said its network is “operating normally and as expected.”

“However, due to Verizon’s reported outage, our customers may not be able to reach someone with Verizon service at this time,” the spokesperson said.

— Information from CBS News