What The Tech: Accessibility technology at the Consumer Electronics Show
BY JAMEY TUCKER, Consumer Technology Reporter
Every year, the Consumer Electronics Show (CES) in Las Vegas gives us a glimpse into the
future of gadgets. We see faster cars, bigger TVs, and futuristic-looking devices. But some of
the most impressive technology this year wasn’t about speed or flash—it was about independence and accessibility.
Here are a few brilliant gadgets that stand to do some real good for people who need help, from
losing their sight or hearing to those living with dementia.
360 Direct Access: Real-Time Support for Deaf Users
This technology is designed to help people who are deaf get live customer support for their tech
devices. Instead of struggling with phone menus and chatbots, users can connect directly with a
support agent who uses sign language, offering real help in real time.
Craig Radford, from 360 Direct Access, shared an exciting development, “We also just
developed an avatar that has ASL recognition, so you can actually sign to the avatar and the
avatar will respond back. It’s a two-way communication.”
Not only does the platform help customers but Radford said it can open up job opportunities for
people in the deaf community as more companies look to add the technology to their websites.
“Make Sense: A Guiding Hand for the Blind
Another device called Make Sense is designed for people who are blind. It uses a handheld
controller, precise positioning, and audio clues to guide users safely from place to place. The
system aims to give users confidence and accuracy in navigation.
Dr. Robert Quinn, of Make Sense, explained the precision of their routing. “Say I want to go to
Starbucks, we have our own routing engine that will be paving compliant and crossing
compliant. It will announce crossings when you approach them and when you finish them. We
should be able to locate a person with a meter, 99.9% of the time.
Quinn said the handheld device will be released next year and their plan is to make it small
enough to fit in a pocket.
“Companionship and Care: TomBot and Elli-Q
Not all innovation is focused on mobility or communication; some companies are focused on
something just as important: companionship and emotional support.
● TomBot’s robotic dog is designed to provide emotional support for people with
dementia who can’t care for a real pet.
● Elli-Q is a home device created for older adults living alone. Part digital assistant, part
companion, it reminds them to take their medication, helps plan meals, shares photos
and phone calls with family members, and even offers a comforting hug.
Assaf Gad, the developer behind Elli-Q, described its core mission, “the idea of Ellie Q is to be a
companion and to become the best friend, and develop a relationship with elderly people to
support them and become more independent.”
Robots, TVs, and cars may grab the spotlight at CES, but the most powerful technology isn’t
flashy, it’s thoughtful and designed to help people live better lives. That’s a future we can all get
behind.
